- DELIVERY -
To consult the tracking of your order, please have the tracking number of your package :
Standard tracked delivery : CLICK HERE
Delivery Colissimo : CLICK HERE
The standard tracked delivery of your jewellery is free from 100€ of purchase everywhere in metropolitan France!
Livraison suivie standard (Colissimo sans signature, courrier suivi) : 2,10€ (France métropolitaine uniquement)
Colissimo delivery with 48 hours follow-up with recipient's signature : 7,90€ (Metropolitan France only)
Colissimo delivery with signature of the recipient for DOM-TOM : 9,80€.
European standard tracked delivery : 5,90€.
Colissimo delivery with recipient's signature : 12,80€.
Standard international tracked delivery: 9,80€.
International Colissimo delivery with recipient's signature : 24,80€.
Even today, more than 80% of our jewellery is made to order.
Concretely, this means that when you finalize your order on our site (www.ruban-rouge.com), your jewelry just doesn't exist yet.
Thus we manufacture and ship your jewelry within a maximum of 1 to 2 working days following the day of your order.
When your order is shipped, we will send you your tracking number by email.
For metropolitan France :
Standard tracked delivery: 2 to 6 business days after shipment
Colissimo: 2 working days* after shipment
For Europe: 3 to 10 working days after shipment
For the rest of the world: 1 to 3 working weeks after shipment
Please note that delays are likely to occur during the Christmas period.
All orders are shipped from Marseille, France.
In France as well as internationally, all our jewels are shipped with a unique tracking number, either by tracked letter or by Colissimo.
You will receive an e-mail containing your tracking number and the link to access it within 72 hours after the day of your order.
A delay of 2 to 24 hours can sometimes be necessary before the activation of the tracking of your package by the postal services. If 2 days after receiving our tracking email, the tracking of your package still seems to be inactive, please contact our workshop at the following email address: email@example.com.
*Times are expressed in working days, i.e. Monday to Saturday inclusive, except public holidays.
- RETURN -
The customer has a right of withdrawal within fourteen (14) clear days from receipt of the products ordered.
The return costs are free of charge in metropolitan France.
The products must be returned in perfect condition, complete, accompanied by the invoice and a word of explanation recalling the customer's details and his desire to receive a credit note or a refund, to the following address:
RUBAN ROUGE : 1 rue Pytheas, 13001 Marseille, France
Ruban Rouge Bijoux strongly advises its customers to return products by Colissimo or Lettre suivie. The customer also has the possibility to choose the carrier of his choice. On the other hand, the return shipping costs and the related risks are the responsibility of the customer. It is therefore recommended that the customer provides proof of this return, which implies that the products are returned with tracking, or by any other means giving a certain date.