The customer has a right of withdrawal within fourteen (14) clear days from receipt of the products ordered.

Pour cela, il vous suffit de contacter notre atelier,  à l’adresse suivante: ou via notre formulaire de contact.

The products must be returned in perfect condition, complete, accompanied by the invoice and a word of explanation recalling the customer's details and his desire to receive a credit note or a refund, to the following address:

RUBAN ROUGE : 1 rue Pytheas, 13001 Marseille, France

Ruban Rouge Bijoux strongly advises its customers to return products by Colissimo or Lettre suivie. The customer also has the possibility to choose the carrier of his choice. On the other hand, the return shipping costs and the related risks are the responsibility of the customer. It is therefore recommended that the customer provides proof of this return, which implies that the products are returned with tracking, or by any other means giving a certain date.