Retour

RETOUR

RETOUR

The customer has a right of withdrawal within fourteen (14) clear days of receipt of the products ordered.

Pour cela, il vous suffit de contacter notre atelier,  à l’adresse suivante: atelier@ruban-rouge.com ou via notre formulaire de contact.

Products must be returned in perfect condition, complete, accompanied by the invoice and an explanatory note stating the customer's contact details and his or her wish to receive a credit note or refund, to the following address:

RUBAN ROUGE : 1 rue Pytheas, 13001 Marseille, France

Ruban Rouge Bijoux strongly advises its customers to return products by Colissimo or Lettre suivie. Customers may also choose the carrier of their choice. However, the customer is responsible for return shipping costs and risks. It is therefore recommended that the customer provides proof of the return, which implies that the products are returned with parcel tracking, or by any other means giving a certain date.